Support

Support & FAQ

If your question is not answered below, or if you want to share feedback, contact us by email at stamp@phluzz.com.

Where is my data stored?

Stamps, generated stickers, journal pages, and related metadata are stored locally on your device. LumaStamp does not require a separate account or a self-hosted backend.

Does LumaStamp upload my photos?

No. The app is designed around local-first photo handling, on-device subject cutout, and local stamp rendering. Original photos are not uploaded by LumaStamp.

Why does the app ask for camera, photo, or location permission?

Camera permission is used for in-app capture. Photo Library add-only permission is requested only if you enable saving original photos to your system library. Location permission is used only when stamp location recording is enabled, and only for optional stamp location metadata such as city labels and coordinates.

What does LumaStamp Pro unlock?

LumaStamp Pro unlocks additional stamp templates, custom sticker import, and high-resolution stamp and journal sharing. Purchases and restore purchase status are handled by the App Store and StoreKit.

What happens when I delete a stamp?

Deleting a stamp removes the app's stamp metadata and generated app files. It does not delete original photos that were separately saved to the system Photos library.

Contact Us

For support, feedback, privacy questions, or feature requests, email stamp@phluzz.com.